No wifi on COMPAQ PRESARIO CQ57 421SS" (SOLVED)

Questions almost hardware, drivers and peripherals

efueyo
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No wifi on COMPAQ PRESARIO CQ57 421SS" (SOLVED)

Dear All. Since installing Linuxmint 19, the COMPAC CQ57-Notebook-PC estimator does non connect to WIFI

Code: Select all

                  enri@enri-Presario-CQ57-Notebook-PC:~$ inxi -Fxz System:   Host: enri-Presario-CQ57-Notebook-PC Kernel: 5.three.0-40-generic x86_64    $.25: 64 compiler: gcc 5: seven.4.0 Desktop: Cinnamon 4.four.8    Distro: Linux Mint nineteen.3 Tricia base: Ubuntu eighteen.04 bionic  Auto:   Type: Laptop Organisation: Hewlett-Packard product: Presario CQ57 Notebook PC    5: 068E120000204910000620100 series: <filter>    Mobo: Hewlett-Packard model: 3577 v: 24.4A series: <filter>    BIOS: Hewlett-Packard 5: F.48 date: 12/eighteen/2011  CPU:   Topology: Dual Core model: AMD E-300 APU with Radeon HD Graphics bits: 64    type: MCP arch: Bobcat L2 cache: 512 KiB    flags: lm nx pae sse sse2 sse3 sse4a ssse3 svm bogomips: 5188    Speed: 907 MHz min/max: 780/1300 MHz Core speeds (MHz): 1: 1173 2: 1043  Graphics:   Device-ane: AMD Wrestler [Radeon HD 6310] vendor: Hewlett-Packard    driver: radeon v: kernel omnibus ID: 00:01.0    Display: x11 server: 10.Org ane.xx.5 driver: ati,radeon    unloaded: fbdev,modesetting,vesa resolution: 1366x768~60Hz    OpenGL: renderer: AMD PALM (DRM 2.50.0 / 5.3.0-twoscore-generic LLVM 9.0.0)    five: three.three Mesa 19.2.viii direct render: Yes  Sound:   Device-one: AMD SBx00 Azalia vendor: Hewlett-Packard driver: snd_hda_intel    v: kernel double-decker ID: 00:14.2    Audio Server: ALSA v: k5.three.0-40-generic  Network:   Device-ane: Realtek RTL810xE PCI Express Fast Ethernet    vendor: Hewlett-Packard commuter: r8169 v: kernel port: 2000 double-decker ID: 06:00.0    IF: eno1 country: up speed: 100 Mbps duplex: total mac: <filter>  Drives:   Local Storage: total: 298.09 GiB used: viii.54 GiB (2.nine%)    ID-i: /dev/sda vendor: Seagate model: ST320LT020-9YG142 size: 298.09 GiB  Partition:   ID-1: / size: 292.41 GiB used: eight.54 GiB (2.ix%) fs: ext4 dev: /dev/sda1  Sensors:   System Temperatures: cpu: 57.8 C mobo: N/A gpu: radeon temp: 57 C    Fan Speeds (RPM): N/A  Info:   Processes: 163 Uptime: 2h 21m Memory: 5.42 GiB used: 1.45 GiB (26.7%)    Init: systemd runlevel: 5 Compilers: gcc: 7.iv.0 Shell: bash v: 4.4.20    inxi: iii.0.32

I will appreciate your help to solve this problem

Terminal edited by efueyo on Sun Apr 05, 2020 11:06 am, edited 1 time in full.

HAWR
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Re: No wifi on COMPAQ PRESARIO CQ57 421SS"

Post by HAWR »

Hello efueyo,

there is no wifi device listed in the inxi output. It tin be seen on the HP website, that your model series can take dissimilar wifi cards (Atheros, Broadcom, Ralink or Realtek). An Atheros wifi card would piece of work "out of the box", so you have i of the other 3. Outset have a look in the driver managing director in the menu, if there is offered a driver for wifi (perchance bcmwl). If you can't find anything in there, please show the output of the following control:

efueyo
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Re: No wifi on COMPAQ PRESARIO CQ57 421SS"

Mail past efueyo »

Cheers HAWR.
The driver manager returns the message: "The drivers cannot exist installed. Connect to the Internet or insert the installation DVD or USB stick
I execute : lspci -nnk | grep -i internet A3

Information technology returned : fifty enri@enri-Presario-CQ57-Notebook-PC:~$ lspci -nnk | grep -i internet A3
grep: A3: No such file or directory

Then I execute : enri@enri-Presario-CQ57-Notebook-PC:~$ lspci -nnk | grep -iA3 net; rfkill list

Information technology returned :

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                  (base of operations) enri@enri-260-p100ns:~$ lspci -nnk | grep -iA3 net; rfkill list 01:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev ten) 	Subsystem: Hewlett-Packard Company RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [103c:81b4] 	Kernel driver in use: r8169 	Kernel modules: r8169 02:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8723BE PCIe Wireless Network Adapter [10ec:b723] 	Subsystem: Hewlett-Packard Company RTL8723BE PCIe Wireless Network Adapter [103c:81c1] 	Kernel driver in utilize: rtl8723be 	Kernel modules: rtl8723be 0: phy0: Wireless LAN 	Soft blocked: no 	Hard blocked: no ii: hci0: Bluetooth 	Soft blocked: no 	Hard blocked: no
HAWR
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Re: No wifi on COMPAQ PRESARIO CQ57 421SS"

Post past HAWR »

Hello efueyo,

thanks for your informations. You have an RTL8723BE wifi card and the right driver is installed and in use. At that place is no hard or soft block. I judge it worked before, so I call up, the problem is probably caused by the five.three.0-40 kernel. Please reboot and take advanced options in the chow menu and choose the previous kernel ( one of the five.0 kernel) for the offset.

Since installing Linuxmint 19, the COMPAC CQ57-Notebook-PC computer does non connect to WIFI

Did information technology never worked with LM 19.3, not once subsequently the driver installation? Or do you lot meet networks but can't become connected?

efueyo
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Re: No wifi on COMPAQ PRESARIO CQ57 421SS"

Mail by efueyo »

Thanks.
When I admission at linux chow bill of fare, it presents the following options. Which i should I select?.
Linux Mint 19.3 Cinnamon with Linux 5.3.0-40-generic
Linux Mint 19.iii Cinnamon with Linux 5.iii.0-forty-generic (recovery manner)
Linux Mint 19.3 Cinnamon with Linux v.iii.0-32generic
Linux Mint 19.3 Cinnamon with Linux v.3.0-32-generic (recovery way )

On the other hand, would I as well have the option to reload version 19.2
All-time regards

HAWR
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Re: No wifi on COMPAQ PRESARIO CQ57 421SS"

Postal service by HAWR »

You lot can try it offset with the 5.iii.0-32. If it doesn't work with this, install the recent iv.xv kernel via the update director > view > linux kernels and choose that 1 in the grub menu.

efueyo
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Re: No wifi on COMPAQ PRESARIO CQ57 421SS"

Post by efueyo »

Following your suggestion, I selected "Linux Mint 19.iii Cinnamon with Linux v.3.0-32generic" and the computer started, accessing all the networks in the surroundings. Activate the personal network and I am already connected to the Cyberspace. Thank you

HAWR
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Re: No wifi on COMPAQ PRESARIO CQ57 421SS"

Post by HAWR »

Hello efueyo,

that'southward a proficient news :) But delight be aware of the follwoing:

Open the update managing director and remove the 5.30-40 kernel, otherwise you will take again no cyberspace afterwards the next system offset. If this kernel is offered to you lot over again in the update director, right-click on information technology and choose the kickoff option to ignore this update.

efueyo
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Re: No wifi on COMPAQ PRESARIO CQ57 421SS"

Mail by efueyo »

Once more I am lost. Surely I have made a mistake with the updates and now I am once more unable to connect to Cyberspace with the Wifi. The post-obit kermels now appear in Update Manager: 5.3.0-42, 40, 28, 26, 24, 23, 22, and nineteen. Kermel v.3.0-32 has stopped appearing, so I can't install to select it during startup.
I have performed the post-obit actions.
a) .- Install the kermel 4.fifteen.0-91. No wifi.
b) .- Select 5.3.0-28 generic in the grub. No wifi.
I would capeesh help to solve this problem. Thank you.

If I install version nineteen.two, will I fix this problem?

efueyo
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Re: No wifi on COMPAQ PRESARIO CQ57 421SS"

Post by efueyo »

Throughout this twenty-four hour period, I have done the post-obit. I reinstall Mint 19.iii Tricia. In Update Director it indicates that kernel four.fifteen.0-54 is active and 4.15.0-91 installed. I still don't detecting Wifi with neither of the 2 kernels.
I remove 4.15.0-91 from the queue. I install the updates, among which the kernel 5.0.0-32 proposes. I don't install another proposed kernel, 5.0.0-91.92.
I test kernels v.0.0-32 generic and 4.15.0-54, and still don't connect Wifi. What else can I do?. I volition appreciate your valuable help. kind regards

efueyo
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